Refund policy

Made to order: no returns or exchanges
Every Cinderfield item is made for you after you order, so we do not accept returns or exchanges for size, color, fit, or change of mind. Please check the size guide on the product page before you order. Personalized items are final sale under our custom order terms.

Damaged, defective, or misprinted items
If your item arrives damaged, defective, or misprinted by us, or you received the wrong item, we will send a free replacement or refund you. Contact us within 30 days of delivery with your order number and clear photos of the problem. You do not need to send the item back. Mistakes in text, names, or images you submitted on a personalized item are not covered, because we print what you submit.

Lost packages
If your package is lost in transit, contact us within 30 days of the estimated delivery date and we will resend it or refund you.

Cancellations and changes
We can cancel or change an order only before it goes into production. Contact us right away with your order number. Once printing begins, the order cannot be canceled.

Not covered

• Ordering the wrong size or color.
• Spelling, date, or design mistakes in content you submitted on a personalized item.
• Packages returned or lost because of an incorrect or incomplete address, or because the package was not claimed. See our shipping policy.

How refunds are paid
Approved refunds go back to your original payment method. Your bank may take several business days to post them.

Questions? Email james@jammock.com or use the Contact page.